Privacy policy

1) Introduction and contact details of the person responsible

1.1 We are pleased that you are visiting our website and thank you for your interestBelow we will inform you about how your personal data is handled when you use our websitePersonal data is all data with which you can be personally identified.

1.2 The person responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Chillouts GmbH, Gewerbestraße 4, 86860 Jengen, Germany, Tel.:08241960080, Email:shop@chillouts.deThe person responsible for the processing of personal data is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data.

2) Data collection when you visit our website

If you use our website for informational purposes only, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to the site server (so-called“Server log files”)When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

Our visited website
Date and time at the time of access
Amount of data sent in bytes
Source/reference from which you came to the page
Browser used
Operating system used
IP address used (if necessary:in anonymized form)

Processing takes place in accordance with Art6 para1 litf GDPR based on our legitimate interest in improving the stability and functionality of our websiteThe data will not be passed on or used in any other wayHowever, we reserve the right to subsequently check the server log files if there are concrete indications of illegal use.

3) Hosting & Content Delivery Network

Shopify

To host our website and display the page content, we use the system of the following provider:Shopify International Limited, Victoria Buildings, 2Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (“Shopify”)

Data is also transferred to:Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada, Shopify Data Processing (USA) Inc., Shopify Payments (USA) Incor Shopify (USA) Inc.

All data collected on our website is processed on the provider’s serversWe have concluded an order processing agreement with the provider, which ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

When data is transferred to Canada, an adequate level of data protection is guaranteed by an adequacy decision by the European Commission.

For the transfer of data to the USA, the provider relies on standard contractual clauses from the European Commission, which are intended to ensure compliance with European data protection levels.

4) Cookies

In order to make visiting our website attractive and to enable the use of certain functions, we use cookies, which are small text files that are stored on your deviceSome of these cookies are automatically deleted after the browser is closed (so-called“Session cookies”), some of these cookies remain on your device for a longer period of time and enable you to save page settings (so-called“persistent cookies”)In the latter case, you can find out the storage period in the overview of the cookie settings in your web browser.

If personal data is also processed through individual cookies we use, processing takes place in accordance with Art6 para1 litb GDPR either for the execution of the contract, in accordance with Art6 para1 lita GDPR in the event of consent being given or in accordance with Art6 para1 litf GDPR to protect our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the page visit.

You can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general.

Please note that if you do not accept cookies, the functionality of our website may be restricted.

5) Contact us

When contacting us (e.gvia contact form or email) personal data will be processed - exclusively for the purpose of processing and answering your request and only to the extent necessary for this purpose.

The legal basis for processing this data is our legitimate interest in answering your request in accordance with Art6 para1 litf GDPRIf your contact is aimed at a contract, the additional legal basis for processing is Art6 para1 litb GDPRYour data will be deleted if the circumstances indicate that the matter in question has been conclusively clarified and provided that there are no legal retention obligations to the contrary.

6) Data processing when opening a customer account

According to Art6 para1 litb GDPR, personal data will continue to be collected and processed to the extent required if you provide it to us when opening a customer accountYou can find out which data is required to open an account in the input mask of the corresponding form on our website.

Your customer account can be deleted at any time and can be done by sending a message to the aboveaddress of the person responsibleAfter your customer account has been deleted, your data will be deleted provided that all contracts concluded regarding it have been completely processed, there are no legal retention periods to the contrary and we have no legitimate interest in continuing to store it.

7) Use of customer data for direct advertising

7.1 Registration for our email newsletter

If you sign up for our email newsletter, we will regularly send you information about our offersThe only mandatory information for sending the newsletter is your email addressProviding further data is voluntary and is used to address you personallyTo send newsletters we use the so-calledDouble opt-in procedure that ensures that you only receive the newsletter once you have expressly confirmed your consent to receive the newsletter by clicking on a verification link sent to the email address provided

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art6 para1 lita GDPRWe store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your email address at a later dateThe data we collect when registering for the newsletter is used strictly for a specific purpose.

You can unsubscribe from the newsletter at any time using the link provided in the newsletter or by sending a message to the person responsible mentioned at the beginningOnce you have unsubscribed, your email address will be immediately deleted from our newsletter distribution list unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this declaration.

7.2 Goods availability notification via email

For items that are temporarily unavailable, you can sign up to receive email inventory availability notificationsWe will send you a one-off email informing you about the availability of the item you have selectedThe only mandatory information for sending this notification is your email addressProviding further data is voluntary and will be provided if necessaryused to address you personallyFor sending emails we use the so-calledDouble opt-in procedure that ensures that you only receive a notification once you have expressly confirmed your consent to this by clicking on a verification link sent to the email address provided.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art6 para1 lita GDPRWe store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your email address at a later dateThe data we collect when you register for our email notification service about product availability is used strictly for the intended purpose.

You can unsubscribe from availability notifications at any time by sending a message to the person responsible mentioned at the beginningOnce you have unsubscribed, your email address will be immediately deleted from our mailing list set up for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this declaration .

7.3 Shopping cart reminders via email

If you cancel your purchase with us before completing the order, you have the option of receiving a one-time email reminder of the contents of your virtual shopping cart.

The only mandatory information for sending this reminder is your email addressProviding further data is voluntary and will be provided if necessaryused to address you personallyFor sending emails we use the so-calledDouble opt-in procedure that ensures that you only receive a notification once you have expressly confirmed your consent to this by clicking on a verification link sent to the email address provided.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art6 para1 lita GDPR for sending a shopping cart reminderWe store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your email address at a later dateThe data we collect when you register for our email notification service is used strictly for the intended purpose.

You can unsubscribe from shopping cart reminders at any time by sending a message to the person responsible listed at the beginningOnce you have unsubscribed, your email address will be immediately deleted from our mailing list set up for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this, which is permitted by law and about which we inform you in this declaration .

8) Data processing for order processing

8.1 To the extent necessary for contract processing for delivery and payment purposes, the personal data we collect will be processed in accordance with Art6 para1 litb GDPR passed on to the commissioned transport company and the commissioned credit institution.

If we owe you updates for goods with digital elements or for digital products on the basis of a corresponding contract, we will process the contact details you provided when ordering (name, address, email address) in order to provide you with our legal information obligations in accordance with Art6 para1 litc DSGVO to personally inform you about upcoming updates within the legally stipulated period of time using an appropriate means of communication (e.g. by post or email).Your contact details will be used strictly for the purpose of communicating updates owed by us and will only be processed by us for this purpose to the extent that this is necessary for the respective information.

To process your order, we also work with the following service provider(s), who support us in whole or in part in the implementation of concluded contractsCertain personal data will be transmitted to these service providers in accordance with the following information.

8.2 Use of payment service providers (payment services)

-Apple Pay

If you choose the “Apple Pay” payment method from Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, the payment will be processed via the “Apple Pay” function of your device running iOS, watchOS or macOS by debiting a payment card stored with “Apple Pay”.Apple Pay uses security features built into your device's hardware and software to protect your transactionsIn order to approve a payment, you must enter a code previously specified by you and verify it using the “Face ID” or “Touch ID” function of your device.

For the purpose of payment processing, the information you provided during the ordering process, along with the information about your order, will be passed on to Apple in encrypted formApple then encrypts this data again with a developer-specific key before the data is transmitted to the payment service provider of the payment card stored in Apple Pay to carry out the paymentEncryption ensures that only the website through which the purchase was made can access the payment detailsAfter the payment is made, Apple sends your device account number and a transaction-specific, dynamic security code to the originating website to confirm the payment success.

If personal data is processed during the transfers described, the processing takes place exclusively for the purpose of payment processing in accordance with Art6 para1 litb GDPR.

Apple retains anonymized transaction information, including the approximate purchase amount, the approximate date and time, and whether the transaction was successfully completedAnonymization completely excludes any personal referenceApple uses the anonymized data to improve Apple Pay and other Apple products and services.

When you use Apple Pay on iPhone or Apple Watch to complete a purchase made through Safari on Mac, the Mac and the authorization device communicate over an encrypted channel on Apple's serversApple does not process or store any of this information in a format that can be used to identify youYou can turn off the ability to use Apple Pay on your Mac in your iPhone's settingsGo to Wallet & Apple Pay and turn off Allow Payments on Mac.

Further information on data protection with Apple Pay can be found at the following internet address:https://support.apple.com/de-de/HT203027
- Klarna

One or more online payment methods from the following provider are available on this website:Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Sweden

If you choose a payment method from the provider with which you pay in advance (e.g. credit card payment), the payment details you provided during the ordering process (including name, address, bank and payment card information, currency and transaction number) as well as information about the content of your order will be sent to them according to Art6 para1 litb GDPR passed onIn this case, your data will be passed on exclusively for the purpose of processing payments with the provider and only to the extent that it is necessary for this purpose.

If you select a payment method in which the provider makes advance payments (e.g. purchase on account or in installments orDirect debit), during the ordering process you will also be asked to provide certain personal data (first and last name, street, house number, postal code, city, date of birth, email address, telephone number, if applicable).information about an alternative means of payment).

In order to protect our legitimate interest in determining the solvency of our customers, we process this data in accordance with Art6 para1 litf GDPR will be forwarded to the provider for the purpose of a credit checkBased on the personal data you provide and other data (such as shopping cart, invoice amount, order history, payment history), the provider checks whether the payment option you have selected can be granted with regard to payment and/or default risks.

In addition to the provider's internal criteria in accordance with Art6 para1 litf GDPR, identity and creditworthiness information from the following credit agencies are also included:

https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies

The credit report can contain probability values (so-calledscore values)To the extent that score values are included in the results of the credit report, they are based on a scientifically recognized mathematical-statistical procedureThe calculation of the score values includes, but is not limited to, address data.

You can object to this processing of your data at any time by sending a message to us or the providerHowever, the provider may remainYou are still entitled to process your personal data if this is necessary for contractual payment processing.
-Paypal

One or more online payment methods from the following provider are available on this website:PayPal (Europe) Sarlet Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg

If you choose a payment method from the provider with which you pay in advance, the payment data you provided during the ordering process (including name, address, bank and payment card information, currency and transaction number) as well as information about the content of your order will be sent to them in accordance with Art6 para1 litb GDPR passed onIn this case, your data will be passed on exclusively for the purpose of processing payments with the provider and only to the extent that it is necessary for this purpose.

If you choose a payment method in which we pay in advance, you will also be asked to provide certain personal data during the ordering process (first and last name, street, house number, postal code, city, date of birth, email address, telephone number, if applicable).information about an alternative means of payment).

In order to protect our legitimate interest in determining your solvency in such cases, we will process this data in accordance with Art6 para1 litf GDPR will be forwarded to the provider for the purpose of a credit checkBased on the personal data you have provided and other data (such as shopping cart, invoice amount, order history, payment history), the provider checks whether the payment option you have selected can be granted with regard to payment and/or default risks.

9) Online marketing

Data Feed Watch

This website uses the software-based marketing service of the following provider to provide and synchronize various customer management services:WordWatch, Inc., 1195 Chess Drive Suite 201 Foster City, CA 94404, USA

The service enables the automated processing of feed activities, the control of advertising in the marketing channels used and the analysis of the success of marketing measures as well as central email marketing and contact management.

To fulfill the various functions, cookies are used, i.e. small text files that are stored locally in the cache of your web browser on your device and enable us to analyze your use of the websiteThe cookies record certain information, such as:the IP address, the location, the time of the page access.

All processing described above, in particular the setting of cookies to read information on the device used, will only be carried out if you inform us in accordance with Art6 para1 lita GDPR you have given your express consent to thisYou can revoke your consent at any time with future effect by deactivating this service in the “cookie consent tool” provided on the website.

Other legal bases for data processing that are used within the context of specific service functions (such asthe need for express consent in accordance with Art.6 para1 lita GDPR when sending newsletters) remain unaffected.

We have concluded an order processing agreement with the provider, which ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

For the transfer of data to the USA, the provider relies on standard contractual clauses from the European Commission, which are intended to ensure compliance with European data protection levels.

10) Web analytics services

Google Analytics 4

This website uses Google Analytics 4, a web analysis service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), which enables an analysis of your use of our website.

By default, when you visit the website, Google Analytics sets 4 cookies, which are stored as small text modules on your device and collect certain informationThe scope of this information also includes your IP address, which, however, is shortened by Google by the last digits in order to exclude any direct personal reference.

The information is transferred to Google servers and further processed thereTransfers to Google LLC based in the USA are also possible.

Google uses the information collected on our behalf to evaluate your use of the website, to compile reports on website activity for us and to provide other services related to website activity and internet usageThe shortened IP address transmitted by your browser as part of Google Analytics will not be merged with other Google dataThe data collected as part of the use of Google Analytics 4 is stored for a period of two months and then deleted.

All processing described above, in particular the setting of cookies on the device used, will only take place if you have given us your express consent in accordance withArt6 para1 lita GDPR.
Without your consent, Google Analytics 4 will not be used during your visit to the siteYou can revoke your consent at any time with future effectTo exercise your right of withdrawal, please deactivate this service using the “cookie consent tool” provided on the website.

We have concluded an order processing agreement with Google that ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

Further legal information about Google Analytics 4 can be found at https://policies.google.com/privacy ?hl=de &gl=de and at https://policies.google.com/technologies/partner-sites

Demographic characteristics
Google Analytics 4 uses the special “demographic characteristics” function and can use it to create statistics that make statements about the age, gender and interests of site visitorsThis is done by analyzing advertising and information from third partiesThis allows target groups for marketing activities to be identifiedHowever, the data collected cannot be assigned to a specific person and will be deleted after being stored for a period of two months.

Google Signals
As an extension of Google Analytics 4, Google Signals can be used on this website to create cross-device reportsIf you have activated personalized ads and have linked your devices to your Google account, Google may, subject to your consent, use Google Analytics in accordance withArt6 para1 lita DSGVO analyze your usage behavior across devices and create database models, including cross-device conversionsWe do not receive any personal data from Google, only statisticsIf you want to stop cross-device analysis, you can deactivate the"Personalized advertising"function in your Google account settingsTo do this, follow the instructions on this page:https://support.google.com/ads/answer/2662922 ?hl=de Further information about Google Signals can be found at the following link:https://support.google.com/analytics/answer/7532985 ?hl=de

UserIDs
As an extension to Google Analytics 4, the “UserIDs” function can be used on this websiteIf you use Google Analytics 4 in accordance withArt6 para1 lita GDPR, have set up an account on this website and log in with this account on different devices, your activities, including conversions, can be analyzed across devices.

For data transfers to the USA, the provider has joined the EU-US data protection framework (EU-US Data Privacy Framework), which ensures compliance with European data protection levels on the basis of an adequacy decision by the European Commission.

11) Retargeting/remarketing and conversion tracking

Facebook pixels for creating custom audiences

Within our online offering we use the “Facebook Pixel” service from the following provider:Meta Platforms Ireland Limited, 4 Grand Canal Quare, Dublin 2, Ireland (“Facebook”)

If a user clicks on an ad we place on Facebook, the URL of our linked page is expanded by a parameter using “Facebook Pixel”.After redirection, this URL parameter is then entered into the user's browser by a cookie that our linked page sets itself.

On the one hand, this makes it possible for Facebook to use visitors to our online offering as a target group for the display of advertisements (so-called“Facebook Ads”)Accordingly, we use the service to only show the Facebook ads we place to those Facebook users who have shown an interest in our online offering or who have certain characteristics (e.ginterests in certain topics or products, which are determined based on the websites visited), which we transmit to Facebook (so-called“Custom Audiences”).

On the other hand, “Facebook Pixel” can be used to track whether users were redirected to our website after clicking on a Facebook ad and what actions they took there (so-called“Conversion tracking”).

The data collected is anonymous to us, so it does not allow us to draw any conclusions about the identity of the userHowever, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes.

We have concluded an order processing agreement with the provider, which ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

The information generated by Facebook is usually transferred to a Facebook server and stored there; In this context, there may also be a transfer to Meta Platforms Inc. serverscome to the USA.

12) Tools and miscellaneous

Cookie consent tool

To obtain effective user consent for cookies and cookie-based applications that require consent, this website uses a so-called“Cookie consent tool”The “cookie consent tool” is displayed to users when they access the page in the form of an interactive user interface on which consent can be given for certain cookies and/or cookie-based applications by checking a boxBy using the tool, all cookies/services requiring consent are only loaded if the respective user gives their consent by checking the boxThis ensures that such cookies are only set on the user's device if consent has been given.

The tool sets technically necessary cookies to store your cookie preferencesPersonal user data is generally not processed here.

If, in individual cases, personal data (such as the IP address) is processed for the purpose of storing, assigning or logging cookie settings, this is carried out in accordance with Art6 para1 litf GDPR based on our legitimate interest in legally compliant, user-specific and user-friendly consent management for cookies and therefore in a legally compliant design of our website.

Another legal basis for processing is Art6 para1 litc GDPRAs those responsible, we are subject to the legal obligation to make the use of cookies that are not technically necessary dependent on the respective user consent.

If necessary, we have concluded an order processing agreement with the provider, which ensures the protection of our site visitors' data and prohibits unauthorized disclosure to third parties.

Further information about the operator and the setting options for the cookie consent tool can be found directly in the corresponding user interface on our website.

13) Rights of the person concerned

13.1 The applicable data protection law grants you the following data subject rights (rights of information and intervention) towards the person responsible with regard to the processing of your personal data, whereby reference is made to the legal basis listed for the respective exercise requirements:

Right to information according to Art15 GDPR;
Right to rectification in accordance with Art16 GDPR;
Right to deletion according to Art17 GDPR;
Right to restriction of processing in accordance with Art18 GDPR;
Right to information in accordance with Art19 GDPR;
Right to data portability in accordance with Art20 GDPR;
Right to revoke consent given in accordance with Art7 para3 GDPR;
Right to complain according to Art77 GDPR.

13.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA AS PART OF A BALANCE OF INTERESTS BASED ON OUR OVERWHELMING LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION.

IF YOU USE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE AFFECTED DATAHOWEVER, FURTHER PROCESSING IS RESERVED IF WE CAN PROVE COMPLEX REASONS FOR THE PROCESSING THAT ARE DESIGNED TO BE PROTECTED, WHICH OUTWEIGH YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FUNDAMENTAL FREEDOMS, OR IF THE PROCESSING SERVES THE ASSERTMENT, EXERCISE OR DEFENSE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISINGYOU MAY EXERCISE YOUR OPT-OUT AS DESCRIBED ABOVE.

IF YOU USE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE AFFECTED DATA FOR DIRECT ADVERTISING PURPOSES.

14) Duration of storage of personal data

The duration of storage of personal data is determined based on the respective legal basis, the purpose of processing and - if relevant - additionally based on the respective statutory retention period (e.gcommercial and tax law retention periods).

When processing personal data on the basis of express consent in accordance with Art6 para1 lita GDPR, the affected data will be stored until you revoke your consent.

Are there statutory retention periods for data that is stored in the context of legal transactions orobligations similar to legal transactions on the basis of Art6 para1 litb DSGVO are processed, these data will be routinely deleted after the retention periods have expired, unless they are no longer required to fulfill or initiate the contract and/or we have no legitimate interest in further storage.

When processing personal data on the basis of Art6 para1 litf DSGVO, this data will be stored until you exercise your right to object in accordance with Art21 para1 GDPR, unless we can demonstrate compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

When processing personal data for the purpose of direct advertising on the basis of Art6 para1 litf DSGVO, this data will be stored until you exercise your right to object in accordance with Art21 para2 GDPR.

Unless otherwise stated in the other information in this declaration about specific processing situations, stored personal data will be deleted when they are no longer necessary for the purposes for which they were collected or otherwise processed.

As of:January 10, 2024, 7:18:40 p.m